Your satisfaction with our products is our top priority. If for any reason you are not satisfied with your purchase, you may return or exchange any unwashed or unworn items with proof of purchase within 30 days of receiving your order. Every order comes complete with a Return and Exchange Form should you need to return your products for any reason.

At Roots Direct Canada we are only able to process returns of merchandise purchased at Roots Direct Canada.
If you would like to exchange or return Roots merchandise from one of our stores or another retailer please return to the store where you made your initial purchase. The following policies apply only to Roots Direct Canada purchases.

INSTRUCTIONS

PRICE ADJUSTMENTS

CREDIT CARD REFUNDS

Returns With an Original Sales Receipt:
Unwashed, unworn, or defective merchandise may be returned with or without a receipt up to 30 days after you receive your package. Items may be returned for any other reason within 30 days from the date of purchase with an original receipt. Refunds will be issued in the original form of payment for price paid for merchandise.

Returns Without a Receipt:
Unwashed, unworn, or defective merchandise may be returned with or without a receipt up to 30 days after you receive your package. Please send as much information with your return as possible including the name, phone number and address where the order was sent and/ or billed to, email address or credit card used to purchase the item. Any refund will be credited to the original account used to place the order.

Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.

Send your package to:

Roots Direct Canada- Returns Department
498 Markland Street
Unit #5
Markham, Ontario
L6C 1Z6

If you have any further questions about returns please contact one of our Roots Direct Canada Customer Care agents at 1-800-208-0521 [top]

Exchanges
To exchange a product purchased at ROOTS Direct Canada, simply fill in the Exchange and Return Form that was enclosed with your order. Include the form with your prepaid, insured package and mail to:

Roots Direct Canada- Returns Department
498 Markland Street
Unit #5
Markham, Ontario
L6C 1Z6

To make the exchange process faster call us at 1-800-208-0521 and tell us you want a Quick Exchange. We will order and charge you for the new merchandise and send it right out to you the next business day. While you wait for your new order, send us back the original merchandise and we'll credit your account upon receipt. This way you make sure you get the item you want before it is sold out. [top]

Roots Direct offers a one time only price adjustment within 10 days of invoice with your original invoice. Please include a note indicating the item and its new price.

From time to time we may run promotions where a price adjustment will not be available. If a price adjustment is not available on any given promotion we will state that fact on Roots Direct Canada.

Send your original invoice postmarked no later than 10 days of invoice to:

Roots Direct Canada- Pricing Adjustments
498 Markland Street
Unit #5
Markham, Ontario
L6C 1Z6

Please note we cannot accept photocopied invoices or packing slips and we will only credit the credit card used for the original purchase. [top]

For refunds or price adjustments we only credit the original credit card used to make the original purchase. Please allow up to 2 billing cycles for your credit to appear on your statement. [top]