Shipping and Handling

SHIPPING OPTIONS TRACKING YOUR ORDER


SHIPPING OPTIONS


CANADA and INTERNATIONAL:
Roots.com Canada currently ships only to addresses within Canada and International.
To place an order destined to an address in the United States please visit Roots.com USA. 

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CANADA SHIPPING RATES

Order Value Standard
Carbon Offset add $3.00		 Express
Carbon Offset add $6.00
Carrier

Purolator Ground:
BC, Alb., Sask, Man, Ont,
Que, PEI, Nfld, NB, NS,
All Hasmat ex Fragrance

Canada Post:
Canada to US; Yukon,
Northwest Territories, Nunavut

Purolator Air:
BC, Alb., Sask, Man, Ont, Que,
PEI, Nfld, NB, NS

Canada Post Express:
Canada to US; Yukon, Northwest Territories, Nunavut
Shipping Time

Purolator Ground:
2 days: ON, QC
4-10 days: national

Canada Post:
Yukon, Northwest Territories, Nunavut

Purolator Ground:
next day: ON, QC & most centres
3-4 days: Rest of Canada

Canada Post:
Yukon, Northwest Territories, Nunavut
Gift Card NA Free
Stop Global Warming Bracelet only, any value $3.50 $15.95
$0 to $50 $3.50 $15.95
$50 to $74.99 $3.50 $16.95
$75 to $110 - NEW! Free $17.95
$110 and up Free $19.95

Standard Delivery
All complete In stock orders where the credit card is successfully authorized before Noon Easterm time on a business day will be shipped the same day. All other shipments will be sent the next day.  [top]

Express Delivery
All complete in stock orders where the credit card is successfully authorized before Noon Eastern time on a business day will be shipped the same day. All other shipments will be sent the next day.  [top]

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INTERNATIONAL SHIPPING

Countries Roots.com Canada/International ships to via Canada Post:

Andorra
Argentina
Australia
Austria
Bahamas
Barbados
Belgium
Bermuda
British Virgin Islands

Cayman Islands
Czech Republic
Denmark
Ecuador
Egypt
Finland
France
Germany
Greece

Guam
Iceland
Ireland
Isle of Man
India
Israel
Italy
Jamaica
Japan

Liechtenstein
Luxembourg
Malta
Mexico
Monaco
Netherlands
New Zealand
Norway
Panama

 Peru
Poland
Philippines
Portugal
Romania
Russia
Singapore
Spain
Sweden		 Switzerland
Malaysia
Thailand
Turkey
 United Kingdom
Uruguay
Venezuela

 Order Value Standard
For Carbon Offset add $10.00		 Express
For Carbon Offset add $15.00
 Stop Global Warming Bracelet only, any value  $10.00  $25.00
 $0 to $50  $35.00  $50.00
 $50 to $80  $40.00  $70.00
 $80 to $110  $45.00  $80.00
 $110 to $200  $55.00  $100.00
 $200 to $400  $65.00  $120.00
 $400 to $600  $80.00  $140.00
 $600 to $800  $90.00  $160.00
 $800 to $1000  $120.00  $200.00
$1000 and up  $135.00  $215.00

International shipments have the following rules:
-    Not eligible for free shipping promotions
-    Not able to ship more than 15 units per order
-    No gift wrap or gift boxes may be sent
-    No orders containing HASMAT materials ex Fragrance
-    Customer is responsible for all duties and taxes


TRACKING YOUR ORDER


Order Status
If you would like to check the current status of your order you may visit our Track an Order page and use your order number found in Order Tracking. [top]

Order Delivery
We will provide you with a Shipment Tracking Number email before tracking information will appear on the appropriate carrier's website. [top]

To check the status of your order please visit: www.purolator.com.

If you think your order is late, please note that:
· Express orders placed after noon Eastern time, weekends and holidays will not be processed until the next business day
· If your order contains a backordered item your order may be held in an effort to send your complete order at the same time.
· Credit Card authorization and verification must be received prior to your order being processed.
· Delivery occurs: Monday to Friday (excluding holidays) [top]

Holiday Shipping Information
We recommend that you place your Roots.com Canada order at least 10 business days before any major holiday with standard delivery and 3 business days with express delivery. We can only guarantee delivery of orders where all items are In Stock. [top]