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Does Roots guarantee its products?
Answer: Remember the Roots motto: Quality, Integrity, and Longevity. Most
of our products are made in Canada to the highest possible standards
at our Toronto based factories. However, if you're in any way dissatisfied
with your Roots purchase, please refer to our return policy for
your options. |
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When did Roots open its first store?
Answer: The very first Roots store opened in 1973 on Yonge Street in Toronto
- and it's been a pretty exciting ride ever since. To find out all
the details of the Roots story, visit About Roots. |
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I'm doing a project for school about entrepreneurial businesses. Where can I find more information about how Roots started up?
Answer: The best place to start is at About Roots. Browse through the site and check out the Company History and About
Us sections. You might even want to read the book about the Roots
story called, Team Spirit: A Field Guide to Roots Culture, by Geoff
Pevere. |
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Where are Roots’ products made?
Answer: All of our clothing is designed in Canada. Once
the item is designed we source out the best manufacturers around the world
who must comply with our stringent code of conduct to manufacture Roots
goods to our demanding specifications. Additionally, most of our leather
goods are manufactured at our state-of-the-art factory in Toronto. |
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Where can I find more Roots products?
Answer: The best source for Roots products is one of our many stores across Canada. |
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Why are you only able to ship to Canadian addresses?
Answer: In order to serve our customers better we have
created two stores online: one for Canadian/International orders and one for US orders. If you
would like to ship your order to an US address please visit our USA online store
Roots.com Canada will accept U.S. billing addresses. |
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Where are the products designed?
Answer: All our products are designed here in Toronto by Roots designers. They meet with the athletes to hear their feedback and ideas. The final design really is a collaborative effort. |
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I am a member of the press and would like more information about Roots. Who do I contact?
Answer: Please contact our public relations department at 416-781-3574. |
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Can you send me a catalogue?
Answer: Currently we do not produce a merchandise catalogue
for ordering. The best way to find out about new products is to sign up on our Email mailing list click on Join Email List at the bottom of the site |
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Where is the closest store to me?
Answer: We have over 100 stores across Canada. To find the store closest to you please visit Find a Store at the top of the site. |
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I like your Roots Home products. How can I order them?
Answer: Because of the custom nature of many of these products
we not do not offer online ordering of Home items at this time. Please call
one of our Home locations for further information about Roots Home toll
free at 1-877-927-6687, Toronto - 416-927-8585, Montreal - 514-845-7995. |
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I would like to make a bulk order or a custom order who can I contact for more information?
Answer: Our corporate sales dept may be reached at 416-781-3574 x4327 or 1-866-297-6687 or B2Bsales@roots.com
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I have purchased by phone from Roots.com Canada but I my package hasn't arrived. What can I do?
Answer: You may track your order in two ways.
1. Log into your account to view your order history. When you see the order you'd like to track click on it and follow the instructions.
2. By using the order number you received at the time you placed your order you may use the order tracking link. |
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The item I would like is on Back order / Preorder / Wait Listed / Customized. When will my credit card be charged for the item?
Answer: You will only be charged for the item when your order is packed and waiting to be delivered to you. |
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Can I use my Roots discount card when ordering by phone through Roots.com Canada?
Answer: At this time we do not accept any discount cards
for our Roots.com Canada service. If you would like to have you discount
honoured please visit a Roots store. |
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Can
I return my Roots.com Canada purchase to a Roots store? Or any other
retailer?
Answer: Purchases made from Roots.com Canada may be
returned to Roots.com Canada or a Roots store in Canada. Roots Kids items purchased from Roots.com
Canada may be returned to Roots Factory Outlet Stores, Roots
73 Stores. All other purchases from Roots.com Canada may not be returned to Roots Factory Outlet Stores, Roots 73 Stores or Roots Home Design. |
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Can I return my Roots product to Roots.com Canada that I purchased at a Roots store or any other retailer?
Answer: Unfortunately at this time we are only able to
accept returns from Roots.com Canada orders only. Please visit the store
or retailer where you made your Roots purchase and they will gladly assist
you. |
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Does Roots produce a Catalogue and how may I order one?
Answer: Currently we do not produce a merchandise catalogue
for ordering. |
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How many stores does Roots have?
Answer:Visit Find a Store for more info. |
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I live in the United States where can I make a Roots purchase online?
Answer: Please visit the Roots.com
USA online store. |
Canada & International
